Communications

Last Updated: Sunday, May 21, 2017

The Dickinson County Communications Center handles all emergency and non-emergency calls for Dickinson County. The center is staffed 24 hours a day, seven days a week and dispatches all law, fire and EMS agencies within Dickinson County. There are seven full-time dispatchers and one part-time dispatcher to handle the thousands of calls for service that are generated each year in Dickinson County.

The Communications Center has three fully equipped workstations for receiving and dispatching emergency calls. Dickinson County dispatchers answer seven 911 lines (four lines are for cellular 911 calls and three are for landline calls), three administrative (non-emergency) phone lines and three lines for the Sheriff's Office as well as the Crimestoppers line.

One of three workstations that dispatchers operate inside the Communications Center.Photo taken by Michael Ehret, used with permissionOne of three workstations that dispatchers operate inside the Communications Center.

We dispatch for the following agencies: Dickinson County Sheriff's Office, Arnolds Park Police Department, Lake Park Police Department, Milford Police Department, Okoboji Police Department, Spirit Lake Police Department, Lakes Regional Healthcare Paramedics, Arnolds Park/Okoboji Fire & Rescue, Lake Park Fire Department, Lake Park Rescue, Milford Fire & Rescue, Spirit Lake Fire Department, Spirit Lake First Responders, Superior Fire & Rescue, Terril Fire & Rescue and Dickinson County Emergency Management.

The Communications Center also interfaces and coordinates response with other agencies at the private, local, state and federal level. We work very closely with the Iowa Department of Natural Resources and the Iowa State Patrol as well as city public works departments, utility companies, the Dickinson County Engineer's Office and the Iowa Department of Transportation.

For more information on the Communications Center staff, contact Dispatch Supervisor Jarrod Fischer.

For more information on the E-911 System in Dickinson County, visit the Dickinson County E-911 Administration Website.

Statistics

  2014 2015 2016
911 Calls Received:  4,597
(69% Cellular)
4,490
(73% Cellular)
4,522
(76% Cellular)
Calls for Service:  13,664 13,612 18,816